Notifications unit type settings
The Notifications unit type has the following settings on branch level:
Setting | Description | Default value |
|---|---|---|
Visit Call | If disabled, Visit Call notifications are not sent for this branch. | Disabled |
Position A to be notified | Position in queue when Position A notification should be sent. | 6 |
Position B to be notified | Position in queue when Position B notification should be sent. | 7 |
Enable visit call events for position A | If disabled, Position A notifications are not sent for this branch. | Disabled |
Enable Visit Call Events for position B | If disabled, Position B notifications are not sent for this branch. | Disabled |
Enable Visit transferred to queue Events | If disabled, Visit Transfer notifications are not sent for this branch. | Enabled |
Enable Visit Create Events | If disabled, Visit Create notifications are not sent for this branch. | Enabled |
Enable Visit End Events | If disabled, Visit End notifications are not sent for this branch. | Enabled |
Enable Arrival Events | If disabled, Arrival notifications are not sent for this branch. | Enabled |
Enable SLA Alerts | If disabled, SLA alerts are not sent for this branch. | Enabled |
SLA Alerts Time interval | Time interval, in seconds, for checking for SLA Alerts | 60 |
Multiservice notifications | If enabled, notifications are sent for each service in a multi-service visit. | Disabled |
Enable Ticket SMS Events | If disabled, SMS messages sent directly from Serve or Check in view are not sent for this branch. | Enabled |
Fields for Visit Update | Select for which updated visit fields a visit update message should be sent. Available options: None, Email, Phone, Meeting Url. | None |
Send message on Visit Update | Select which notification type should be sent when the visit fields selected in the previous setting are updated. Available options: None, Visit Create Message, Visit Update Message. | None |
Write data in QAgent log | Used for debugging. This may make the log file grow, so use with caution. | Disabled |