Localization
Language through the customer journey
When a customer enters the system, a preferred language can be set for the customer, which can be used to make a more personalized experience for the customer. The customer's language can for example be used for:
segmenting customers into different queues
sending notifications in different languages.
The preferred language of a customer is set in the following ways:
In the online booking, the customer's selected interface language is saved as preferred language.
When a staff member books an appointment on behalf of a customer, they can select a preferred language for the customer.
When a staff member creates a visit, they can select a language for the customer.
If customers enter their phone number when taking a ticket on a kiosk, the language of the page ("page locale") is saved as preferred language.
If a customer gets in line using Mobile Ticket, the customer's selected interface language is saved as preferred language.
Supported languages
The languages that we offer in Qmatic Experience Cloud are the following:
English US (en_US)
English UK (en_UK)
Dutch (nl_NL)
German (de_DE)
French (fr_FR)
Italian (it_IT)
Spanish (es_ES)
The first time a user logs in, the language set for the organization in the identity provider is used. If no language is set, or if a non-supported language is set, English US is used as default. Users can select another language by clicking on their name in the top right corner.
For the online booking, we support the same languages as listed above. We can also provide additional languages on request, please contact your Qmatic representative for more information.
About system language and regional format
For the appointment-related parts of Qmatic Experience Cloud, you can set a system language and and regional format:
System language: the default language when you add client-specific content such as service names, notifications and privacy policy. It is also used as fallback if translations are missing in other languages. The language you select as system language should also be enabled in the list of customer-facing languages.
Regional format: format which defines which country code is preselected in phone number input fields. In the future, there may be other possible uses.
You can set the system language and regional format in Configuration > Localization in the section System language and regional format
Warning
You can change the system language later, but you be careful and make sure that you have all translations for client-specific content in place for the language you set as system language instead.
Enable languages for online booking and appointment notifications
You can configure which languages are available in the online booking website and for appointment notifications. To make languages available, you as an administrator must enable them.
Go to Configuration > Localization > Customer-facing languages.
Click on the languages in the list of standard or additional languages to enable them. For additional languages to be visible in the list, they must first have been added in the Accounts & Systems section by an account administrator.
Save.
When you have enabled languages, you need to add translations for the following client-specific content:
Appointment notifications and notification additions
Online booking privacy policy
Service names
Screening questions
Information questions
Service groups
Configure translations for service and branch names
Translations of service names are translated in two different places:
Translations of service names and service descriptions in the context of appointment bookings can be setup in Organization > Services. Open a service and click Edit for the wanted language.
Translated service names for Mobile Ticket and visit notifications can be setup in Business Configuration > General Admin > Service Translations. Click Edit for the service you want to translate.
Branch names can only be translated for Mobile Ticket and visit notifications. You can also translate the branch address.
Go to Business Configuration > General Admin > Branch translations. Click Edit for the branch you want to translate.