What is Qmatic Experience Cloud?
Qmatic Experience Cloud is an advanced SaaS platform for customer journey management. It helps your organization manage the customer experience from the first moment of engagement to after the visit is completed. The platform consists of different services that organizations can leverage to create seamless customer journeys with solutions and services like appointment and queue management, reporting and analytics, virtual meetings, customer feedback, and more.
To connect people to services and make sure that customers are served in a fair and efficient manner is Qmatic Experience Cloud’s most important task.
What can Qmatic Experience Cloud do?
Qmatic Experience Cloud is an extremely flexible platform and can be adapted to suit basically any organization that provides services to customers. On a high level, the key features include:
Queue management
Appointment scheduling
Notifications and alerts
Monitoring
Reporting and analytics
Advanced role and user management
Virtual queueing on mobile devices
Online meetings
Digital signage
Voice announcements
Integrations