Transfer and remove visits (Operations Panel)
Transfer visits
In Operations Panel, you can transfer visits between queues and pools.
To transfer a visit:
Find the visit, either by searching for it, or by opening the lists of visits for a queue, a service point, or a staff member.
Click Transfer visit to queue or pool
.Select if you want to transfer the visit to a queue, a staff member, or a counter.
When transferring to a staff member or a counter, the visit will end up in their pool.
When transferring to a queue, select if you want to transfer the visit to first in line
, last in line 
, or based on waiting time 
.
Remove visits
To remove a visit:
Find the visit, either by searching for it, or by opening the lists of visits for a queue, a service point, or a staff member.
Click Remove
.In the configuration dialog, click OK.