Arrival options
Arrival is the part of the customer journey when a walk-in customer selects a service and joins a queue, or when an appointment customer checks in for an appointment. There are different options for handling the arrival process:
Self-service kiosk: Customers can use a self-service kiosk to select a service and join a queue. Customers with a booked appointment can also use kiosks to check in for their appointment by entering for example a booking ID or scanning a QR code.
Arrival by staff: The Check in view is a staff interface where staff can check in appointment customers and create walk-in visits. It is possible to connect a printer so that a physical ticket with the queue number can be printed. You can also connect a QR code scanner and check in appointment customers by scanning a QR code.
Mobile Ticket: With Mobile Ticket, you can allow customers to join a queue or check in online using their own device. Customers can access the Mobile Ticket application in different ways, for example by scanning a QR code, or clicking a link provided in their booking confirmation.